About monitoring

With a Global Monitored Alarm, you're connected 24 hours a day to GRB Security’s NSI (NACOSS) Approved manned Alarm Receiving Centre via your phone line. What's more, because your alarm will be installed by a DGS Security SSAIB installations engineer you're not just protected from burglars…..

Traditional Bell-Only Alarms

The bad news ...

• Most people ignore ringing bells
• Under official police policy, since 1998 police forces will no longer respond to a ringing bell unless there is further evidence of a crime being committed
• The likelihood is, under new government legislation, you could receive a fine for noise pollution
  
  

Monitored Security Alarms

The good news ...

• An approved Alarm Receiving Centre will know that your alarm has been activated and when confirmed will inform the Police
• The Police will respond to monitored alarms issued with a Unique Reference Number
  
  

How does alarm monitoring work?

You are connected 24 hours per day to an Alarm Receiving Centre (ARC). This means that your property is monitored even if you are away.
If your alarm is triggered either by the activation of a movement sensor, door contact or fire detector, your home security system contacts the ARC. This is achieved by using your existing phone line.

What does this mean to you?

1.`Burglary / Home Intrusion - What happens if intruders enter your home?
On initial activation the ARC will contact you, if you are unobtainable they will contact one of your nominated keyholders. On confirmation, that is when a second device is activated, they contact the police and update you, or your keyholder, that the police are on the way.

2. Personal Attack - Immediate Response for Monitored Personal Attack Button
A 'Personal Attack' signal from a monitored alarm does not require confirmation before the police are contacted and informed you are immediate danger – under the ACPO policy you will receive Level 1 response.

3. Threat of Fire - Fire Safety
With a monitored smoke detector integrated into the system you don’t have to worry about checking batteries and remembering to test them. When linked in to your monitored alarm system, if you have a fire in the home on receipt of the signal the ARC will contact the Fire Brigade while you concentrate on evacuated your family. The Fire monitoring part of the alarm is automatically set 24/7 – whether you are home or away.

4. Medical / Emergency - Emergency Help
If you require emergency medical assistance you can press an 'Assistance' button (where fitted). A trained professional will then call the premises and help you in a calm and controlled manor. If you have a specific ailment you can give us instructions to follow on receipt of an assistance signal, such as to call you GP, a keyholder, or on further investigation an ambulance.

5. Holdup / Threats - Duress Signal
“Aggravated Burglary” is becoming more of a problem. With a monitored alarm you can send a secret code signal to the Alarm Receiving Centre if you are forced to turn off the alarm. The ARC will then inform the police that you are in immediate danger – under the ACPO policy you will receive Level 1 response.

System Management - Online Fault Rectification
As the Domonial monitored alarm is using the latest technology, we can send an "electronic tool box" down the monitoring line, to carry out fault diagnostics and rectifications. More than 65% of faults can be resolved without the need for an Engineer to attend, so saving the homeowner the time of waiting for the Engineer.